Australia’s First 24/7
BioHacking, Recovery & Longevity Studio
TIPS & FAQs
How It Works
Your 24/7 Biohacking Experience
01 | Join
Download the GymMaster App (blue icon) and search for Active Wellness Spa under the Club section. Register now to unlock 24/7 access and experience wellness on your terms, anytime.
02 | Access
Arrive at our studio, open the app, and tap “Check In” to enter using our secure Bluetooth access—no staff, no waiting, no hassle. Enter the room number as indicated on the app.
03 | Choose Your Treatment
Step into your private wellness suite and select from our state-of-the-art biohacking therapies designed for recovery, relaxation, and peak performance.
04 | Recharge & Thrive
Follow the simple guided prompts, sit back, and let advanced technology do the rest—recover faster, feel better, and elevate your well-being in minutes.
✺ GENERAL ✺
Frequently asked questions
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Seamless, Keyless Access to Wellness
No key tags, no cards—just instant access through the Active Wellness Spa app.
1️⃣ Download the GymMaster app and use it as your digital key for secure check-in.
2️⃣ When you arrive, open the app, tap “Check In”, and hold your phone 10-15 cm from the reader to unlock the studio.
3️⃣ Ensure your session is pre-paid for seamless entry. If you’re unable to access the studio, check that your membership is active.Need help? Our support team is available 24/7 to assist you.
PS - You can check in 10 mins before your booking time. E.g If your booking is for 5 pm. From 4.50 pm you will be allowed to check in.
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Your Privacy & Security Come First
Rest assured, there are no cameras inside treatment rooms or bathrooms—your privacy is our priority. However, for your safety and peace of mind, our studio is fully monitored with security cameras in common areas.
We’ve carefully chosen well-lit, secure locations, ensuring a safe and comfortable experience at any time of day or night.
Need assistance? Our team is available via emails for support.
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Convenient & Secure Locations
We’ve carefully selected our studio locations to ensure easy access, free parking, and a safe environment—so you can visit anytime with peace of mind.
Both East Vic Park and Nedlands offer ample free parking right out front, making it quick and convenient to get in and out without a long walk back to your car.
📍 East Vic Park – 1/207 Bank Street📍 Nedlands – 125A Broadway
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Simply book your session online, download our app, and check in via our secure Bluetooth entry system—no staff required.
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Yes! Our studios are located in secure, well-lit areas and are equipped with 24/7 security cameras in common areas for your safety.
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While the studio is self-service, our support team is available via emails for any issues or questions.
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Book your session through our website or app. All sessions must be pre-paid before check-in.
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No, you can book single sessions or choose a Package or Weekly Wellness Membership.
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Ensure your membership is active and your session is pre-paid. If you still have trouble, contact us via email.
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Item descriptioOur studio offers:
Tera Orb – Infrared, Red Light, PEMF & more for deep recovery
ActiveRoll – Lymphatic compression massage for circulation & detox
Please check Services section for a detailed read about each wellness modality.
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You can book 30, 45, 60, or 90-minute sessions.
In your session duration you can choose to indulge in one modality eg. Tera Orb for 45 mins
OR and split your time between treatments e.g. 15 mins Roll + 30 mins Orb
Each room is equipped with 1 Tera Orb and 1 ActiveRoll.
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You can check in up to 10 minutes before your booking time.
For example, if your session is booked for 5:00 PM, you can check in anytime from 4:50 PM onwards.
If you arrive late, your session will still end at the scheduled time to ensure a smooth experience for the next client.
⚠️ Overstay Policy: If you exceed your session time by more than 15 minutes, a $50 overstay fee will be charged to your account.
We recommend arriving on time to make the most of your session and avoid any additional fees!
✺ STUDIO EXPERIENCE ✺
Frequently asked questions
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Your phone with the app for check-in!
Bottle of water to stay hydrated
Clothing as recommended for your treatment.
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Yes, we kindly ask all clients to wipe down the equipment after use. Cleaning supplies are provided in each room.
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Each booking is for one person only.
If a friend wants to join, they must book their own session.
We have 3 treatment rooms available, so 3 individuals can be booked in for the same time together.
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Yes, you must be 18+ to access our facilities.
For young adults, kindly email us on info@activewellnessspa.com for waiver.
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Yes! You can easily reschedule or cancel your session via the app.
🔹 Free Rescheduling & Cancellations: Make changes up to 4 hours before your booking with no penalty.
🔹 Late Cancellations: If you cancel less than 4 hours before your session, the booking will be forfeited.We recommend planning ahead to ensure you don’t miss your session! 😊
⚠️ No-Show & Overstay Policy
If you fail to check in for your session, it will be considered a no-show, and the session will be forfeited.
If you overstay your session by more than 15 minutes, a $50 overstay fee will be charged to your account.
🚫 Solo Attendance Policy
To ensure privacy and maintain our insurance policy, all sessions are strictly individual—no guests, children, or plus-ones are allowed in the studio.
⚠️ A $50 fee will be charged if this policy is not honoured.
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Book your session through our website or app. All sessions must be pre-paid before check-in.
-
No, you can book single sessions or choose a Package or Weekly Wellness Membership.
-
Ensure your membership is active and your session is pre-paid. If you still have trouble, contact our 24/7 support team.
-
Item descriptioOur studio offers:
Tera Orb – Infrared, Red Light, PEMF & more for deep recovery
ActiveRoll – Lymphatic compression massage for circulation & detox
Please check Services section for a detailed read about each wellness modality.
-
You can check in up to 10 minutes before your booking time.
For example, if your session is booked for 5:00 PM, you can check in anytime from 4:50 PM onwards.
If you arrive late, your session will still end at the scheduled time to ensure a smooth experience for the next client.
⚠️ No-Show & Overstay Policy
If you fail to check in for your session, it will be considered a no-show, and the session will be forfeited.
If you overstay your session by more than 15 minutes, a $50 overstay fee will be charged to your account.
🚫 Solo Attendance Policy
To ensure privacy and maintain our insurance policy, all sessions are strictly individual—no guests, children, or plus-ones are allowed in the studio.
⚠️ A $50 fee will be charged if this policy is not honoured.
We recommend arriving on time to make the most of your session and avoid any additional fees!
✺ MEMBERHSIP EXPERIENCE ✺
Frequently asked questions
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We offer our services in a Weekly auto-debit format which is highly discounted and helps you stay on track with your health and wellness goals.
Wellness membership is weekly auto debited
You can choose duration of your session and weekly frequency.
Minimum commitment is 12 weeks
After completing lock in period of 12 weeks, you can stop the membership by emailing us.
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You can easily book your membership session upto 6 months in advance via our app.
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If you miss any session, it stays on your memerbship and you can use it up anytime during an active membership.
If you pause/cancel the membership, you will lose any accured sessions.
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One pause in membership is allowed per calendar year for up to a maximum of 4 weeks.
This can not be broken down into segments, there will only be 1 pause of 4 weeks.
To pause, kindly email us your start and stop dates for the pause.
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A Shared Membership offers flexible access for two people while maintaining separate accounts. However, only one payment will be auto-debited from the primary account holder.
🔹 Separate Accounts – Each member has their own login for bookings.
🔹 Flexible Usage – Share the membership however it suits you.For example, if your membership includes 45-minute sessions twice a week, you can:
✔️ Attend together (2 x 45-minute sessions in the same booking).
✔️ Attend separately (each person uses 1 x 45-minute session at different times).This option allows you to enjoy the benefits of wellness together or individually—your choice! 😊
PS - Only Membership and Packages can be shared with 1 person.
Casual booking is for one person only and can not be shared. -
Yes! You can easily reschedule or cancel your session via the app.
🔹 Free Rescheduling & Cancellations: Make changes up to 4 hours before your booking with no penalty.
🔹 Late Cancellations: If you cancel less than 4 hours before your session, the booking will be forfeited.⚠️ No-Show & Overstay Policy
If you fail to check in for your session, it will be considered a no-show, and the session will be forfeited.
If you overstay your session by more than 15 minutes, a $50 overstay fee will be charged to your account.
🚫 Solo Attendance Policy
To ensure privacy and maintain our insurance policy, all sessions are strictly individual—no guests, children, or plus-ones are allowed in the studio.
⚠️ A $50 fee will be charged if this policy is not honoured.
We recommend planning ahead to ensure you don’t miss your session! 😊
Choosing your treatment
Your Wellness, Your Way
For your booking, you'll have access to a private room equipped with both an ActiveRoll and a Tera Orb machine.
During your selected session of 30, 45, 60, or 90 minutes, you can choose to indulge in a single treatment or a combination of both—completely up to you.
For example:
A 45-minute session can be 45 minutes on ActiveRoll or 45 minutes in the Tera Orb
Or, you can split your time—15 minutes on ActiveRoll + 30 minutes in the Tera Orb
Your booking guarantees access to both treatments, allowing you to customise your session based on your needs.
If it’s your first time, we highly recommend watching the instructional videos to ensure a smooth experience, including how to operate the machines and clean up after use.
Enjoy a seamless, self-guided wellness experience—your recovery, your way!
Step By Step Tutorial
Watch respective instructional video
Perth's First 24/7 BioHacking Studio
Perth's First 24/7 BioHacking Studio
Wellness. Recovery. Anytime.
Life doesn’t slow down, and neither should your recovery. Now, you can prioritise your health, recovery, and peak performance—on your schedule.
Experience cutting-edge biohacking and recovery treatments, available 24 hours a day, 7 days a week. Whether you need deep relaxation, faster muscle recovery, or a boost in overall wellness, our fully automated, state-of-the-art therapies are ready when you are.
No appointments. No waiting. Just instant access to the most advanced wellness technologies—on your terms.
Your recovery. Your time. Your way.
Convenient. Private. Automated.
Welcome to the future of wellness.